Your Member Actualization Team

Hello Zaadzsters.  This is ~Matthew.

Following the acquisition, we've been able to free up some of our time to vamp up support on the site.  So, in this blog post, I'm going to introduce you to your Member Actualization (i.e. member support) Team and describe what our roles are as we move forward.

My roles include overseeing the support team, keeping an eye on the Support pod and Thinktank, and heading the volunteer department.  I also return messages you leave on our answering machine :)  Remember that the absolute best place to report issues with our site is in the Support and zPro Support pods.  (I'll talk about the zPro support pod below)  Suggestions for how we can improve go on the Thinktank :)

~C4Chaos:  ~C (as many of us like to call him) is one of those people who can absorb and disseminate miles upon miles of knowledge, and break it down into bite-sized pieces for all to consume and enjoy.  If you've seen his blog, you know what I'm talking about :)  His primary roles on the MAT include moderating the How To's and FAQs as well as zLounge pods.  Go to the HT & FAQs pod to ask questions, find answers to questions, and search for tutorials on how to do stuff on Zaadz.  Go to the zLounge to "share ideas, learn about the community, and come together to create a shared space in which to communicate and collaborate and converse."

Ninja Dave:  Dave is a wonderful communicator and always takes excellent care of our members!  He's also a ninja... or so I'm told :)  His main MAT tasks include helping the zPros, especially on the zPro Support pod and aiding Jessica with the Zaanghas.  He'll also be supporting me with the volunteers.  You'll always enjoy your interactions with Ninja Dave!

Jessica:  Jessica is one of our resident sweethearts.  She accels at giving hugs and helping members feel how valuable they are to this community (and you ARE valuable!!).  She has a couple of exciting tasks ahead of her.  The first is to reignite the Zaanghas initiative, with the help of Ninja Dave.  To that extent, she's already created a Zaanghas zPro site, where you can download the beautifully informative Zaanghas manual.  Her other task is to run the Ambassadors program.  I'm extremely excited about her role in these two areas, as I've wanted us to focus more attention here for some time! 

Jodi:  Jodi, as you probably know, has been a member services guru.  Her pleasant way of responding to member issues and concerns always puts a smile on my face :)  Her roles, as we step into the coming phase, will be to answer the support@zaadz.com e-mails as well as questions submitted on the feedback form.  We get a ton of traffic, every day, in these two sections, so please have patience on receiving a response from Jodi, and use our support forums, instead, as much as possible.

Finally, I want to add that there will be a lot of flex-flow here.  Don't be surprised if you see any one of us responding to you in any one of these various MAT departments.  We like to help each other out :)  But I did want to give you an idea on what each of our main responsibilities are on the member support team.  And I hope you'll appreciate, even more, how much each of these beautiful individuals cares for you.

It's an honor serving you,
~Matthew